Supervisors face times when difficult conversations may be necessary. Though the subject matter may vary, the feelings of dread are the same for both the supervisor and the employee receiving the news. This course will arm supervisors with tips and tools to help make difficult conversations more bearable and effective.
Why “Confident Supervisor: Difficult Conversations” Matters:
Like everyone else in an organization, supervisors face times when difficult conversations are necessary. Though the subject matter may vary, the feelings of dread are the same, for both employees receiving the news and the supervisors who must do the dirty work.
As a supervisor, you need to accept the hard truth. There will be situations where an employee is in need of critical feedback—medicine that will be hard for the employee to take and hard for you, the supervisor, to give. But the criticism or information that needs to be dished out can be coupled with positive advice and an action plan aimed at improving the work environment for all concerned.