The main objective of this session is to help you become a truly great restaurant server. By the time the session is over, you will be able to understand what diners expect from you, welcome diners and take orders properly, serve meals correctly, monitor tables effectively, handle problems and complaints satisfactorily, and conclude meals successfully.
Why “How to Be a Great Restaurant Server” Matters:
Great servers help create a memorable experience for diners, make the restaurant successful and profitable, go out of their way every day to satisfy customers’ every need and want, encourage diners to come back to the restaurant again and again, help the restaurant consistently earn good reviews, get great satisfaction from doing an excellent job, take pride in their work and their skill, and get better tips.
- Great service is essential to the success of any restaurant.
- Providing great service starts before diners sit down and continues right through the meal.
- To be a great server, you must constantly be focused on your customers and prepared to meet their every need and want.
- And remember, happy diners are repeat customers.